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THE LEGAL STUFF

Health Questionnaire 

DECLARATION AND DISCLAMER: 

 Please read the following:

  • I confirm that all the information I input will be correct. I understand that it is my responsibility to:
  • Check with my doctor if I have any difficulties or concerns about my ability to participate in the yoga class and / or activities
  • Advise the instructor of any change in my medical information or other information which may be relevant before the start of each session 
  • Listen to my body above and beyond all guidance offered 
  • Follow the advice given by me medical practitioner and / or yoga teacher (the doctor’s advice will always prevail)
  • Only do what feels comfortable and not to work into pain
  • Let the teacher know if I experience any difficulty 
  • Practise mindfully and safely
  • Not take any unnecessary risks 
  • The Home of Alchemy is not liable for any incidents resulting in injuries or fatality during activities, excursions or during participation in yoga or for the loss or damage to personal property and belongings.
 

 

 

WORKSHOP & EVENTS

Policies and Health and Safety Waiver

By booking a class/workshop event with Home of Alchemy, you confirm that you have read and understood our fitness, health & safety waiver for classes in the studio and online as outlined below:

If at any time during the session you feel discomfort or strain, gently come out of the posture. You may rest at any given time during the session. It is important that you listen to your body, and respect its limits on any given day.

You are aware that yoga is not a substitute for medical attention, examination, diagnosis, or treatment. If required, you should consult a physician prior to beginning any exercise programme, including yoga.

You recognise that it is your responsibility to notify the practitioner of any serious illness or injury before every yoga session, and you will not perform any postures or other techniques to the extent of strain or pain.

You accept that neither the practitioner, nor the hosting facility, is liable for any injury, or damages, to person or property, resulting from the taking of the session.

If you are under the age of 18, please request a liability waiver form to be signed by a parent or guardian.

Cancellation Policy

For all sessions, a preference of 48 hours notice of intent to cancel, however all in-person classes require an 8-hour cancellation notice period that is in place.
For online sessions a 24-hour cancellation notice period is in place.

Workshops and retreats generally have longer cancellation notice periods. 28 days notice in writing. 

Non-attendance is not refundable.

You will be able to cancel your session if it is within the time frame of the cancellation notice period, and a credit will be returned to your account to use within the standard 180 day time frame before it expires. To cancel your session, please log in and click on ‘My Account’. There you will see a list of your bookings with the option to cancel (you may need to scroll right if you are using your phone).
Please note that class credits are non-refundable after purchase. Please note that it is not the practitioners responsibility to confirm your booking in advance, the reminders are simply a good will gesture. 

To their discretion, the practitioner may accept cancellations via other means of communication such as phone calls, emails and messages, but this is not a preference and again is a good will gesture. 

Therapy tERMS & conditions 121 - BIORESONANCE - MARMA- AYURVEDA

All services offered by Home of Alchemy are for our therapy only. We cannot guarantee the success of the therapy. You must be eighteen (18) or older to use our services and either be the bill payer or have the bill payer’s permission to order services offered by our website. Persons under the age of 18 may use our services under adult supervision only.

Orders and/or purchases of services on Home of Alchemy are made without any threats or obligations. Any decision to do so is based on your own free will at all times. You understand and agree to the situation when you decide to pay the amount of the cost of our service.

Our therapist reserves the right to terminate the therapy at any time if they feels that the client is not psychologically responding positively, if continuation of the therapy could cause harm to the client and/or if the client shows any aggressive or confrontational behaviour.

In case our therapist terminates or refuses to carry out the therapy, the money paid for the therapy will be credited to the clients account to use towards an alternative service or therapy.

All information given by our therapist is given under the understanding that nothing is 100% and especially under the knowledge and understanding that every single person has free will to change their own paths and outcomes.

The client will take full responsibility, being of sound mind, for accepting or not accepting any guidance given.

The client uses all the information of their own free will.

We do not offer any therapy for persons with pacemakers and for persons suffering from epilepsy.

Refund/Chargeback

We will do our best to send you a confirmation mail within 72 hours of receiving your payment. You will receive your first initial session within 15 working days of receiving your payment. If we are unable to do this within this timeframe due to force majeure, we will not refund your payment but will as soon as practically possible.

We are not responsible for the clients availability or lack of, when it comes to booking sessions. 

If our therapist cancels the therapy due to illness or unforeseen circumstances, we will offer an alternative appointment for the therapy.

We do not refund any purchase you make on the Home of Alchemy website, unless our therapist decides to refuse to do a therapy within 15 working days.

Services

All services are provided by our therapist.

Privacy Policy

We require certain confidential information from you in order to complete your therapy and process the payment. Your information and your therapy are held in the strictest confidence. Following all data protections and GDPR policies.  We do not trade, sell or share your information with anyone else under any circumstances.

Your credit card information is NOT stored within our system.

 

By accessing any areas of the “Site”, the “User” agrees to be legally bound and to abide by these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the “Site”.

WEBSITE TERMS & CONDITIONS 

The terms and conditions apply to the use of the Home of Alchemy website. By placing an order with us, you are agreeing to accept these terms and conditions (Conditions). 

Please note, these Conditions are subject to change at any time and without notice, and it is your responsibility to check these Conditions regularly before ordering products in case there are any changes. If you do not agree with the Conditions set out below, you should not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these Conditions. 

If you have any queries relating to the Conditions, please contact the customer care team before placing an order. 

Information about us and how to contact us

Home of Alchemy is a trading name of The Home of Alchemy Limited, a company registered in England and Wales. Our company registration number is www.homeofalchemy.co.uk is 012643492. Our registered address is of 27 Old Gloucester Street, London, WC1N 3AX, UNITED KINGDOM 

To contact us, please email thehomeofalchemy@gmail.com 

By using our site you accept these terms  
By using our site, you confirm that you accept these terms of use and that you agree to comply with them. 
If you do not agree to these terms, you must not use our site. 
We recommend that you print a copy of these terms for future reference. 

There are other terms that may apply to you  
These terms of use refer to the following additional terms, which also apply to your use of our site: 

·         Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 

·         Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy. 

·         Our Cookie Policy, which sets out information about the cookies on our site. 
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales. 

We may make changes to these terms  

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms which apply at that time. These terms were most recently updated on 11th January 2022. 

We may make changes to our site  

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes. 

We may suspend or withdraw our site  

Our site is made available free of charge. 

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe  

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at thehomeofalchemy@gmail.com

 

 

How you may use material on our site  

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. 

Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 

Do not rely on information on this site  

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. 

We are not responsible for websites we link to.  Where our site contains links to other sites and resources provided by third parties, such as those listed in our Events page; these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources. 

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid. 

User-generated content is not approved by us  

This website may include information and materials uploaded by other users of the site.. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.  If you wish to complain about information and materials uploaded by other users please contact us. 

Our responsibility for loss or damage suffered by you – whether you are a consumer or a business user: 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions of supply 

If you are a business user: 

•  We exclude all implied conditions, warranties, representations or other terms which may apply to our site or any content on it. 
•  We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 
•  Use of, or inability to use, our site; or use of or reliance on any content displayed on our site. 

In particular, we will not be liable for: 
•  Loss of profits, sales, business, or revenue; 
•  Business interruption; 
•  Loss of anticipated savings; 
•  Loss of business opportunity, goodwill or reputation; or 
•  Any indirect or consequential loss or damage. 
•  We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. 

If you are a consumer user: 

•  Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 
•  If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. 

Uploading content to our site  

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.  You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. 

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited license to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph. 

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. 

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy. 

You are solely responsible for securing and backing up your content. 

Rights you are giving us to use material you upload: 

When you upload or post content to our site, you grant us, and represent that you have the right to grant us, a non-transferable, non-exclusive, irrevocable, royalty-free license to exercise any and all copyright, publicity, trademarks, design, database and intellectual property rights to that content in order to publish, reproduce and use for promotional purposes it for the purposes of the buying, making available for sale and selling of our products or in connection with the promotion of our site and any future successors in title of our site. 

We are not responsible for viruses and you must not introduce them  

We do not guarantee that our site will be secure or free from bugs or viruses.  You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. 

 

Interactive services 

We may from time to time provide interactive services on our site. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). 

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we may provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. 
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. 

Content standards 

These content standards apply to any and all material which you contribute to our site (contributions). 
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole. 
Contributions must: 
•  Be accurate (where they state facts). 
•  Be genuinely held (where they state opinions). 
•  Comply with applicable law in the UK and in any country from which they are posted. 
Contributions must not: 
•  Contain any material which is defamatory of any person. 
•  Contain any material which is obscene, offensive, hateful or inflammatory. 
•  Promote sexually explicit material. 
•  Promote violence. 
•  Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age. 
•  Infringe any copyright, database right or trade mark of any other person. 
•  Be likely to deceive any person. 
•  Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence. 
•  Promote any illegal activity. 
•  Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety. 
•  Be likely to harass, upset, embarrass, alarm or annoy any other person. 
•  Be used to impersonate any person, or to misrepresent your identity or affiliation with any person. 
•  Give the impression that they emanate from us, if this is not the case. 
•  Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. 

Rules about linking to our site  

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.  You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 
You must not establish a link to our site in any website that is not owned by you. 

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. 

We reserve the right to withdraw linking permission without notice.  The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. 

If you wish to link to or make any use of content on our site other than that set out above, please contact thehomeofalchemy@gmail.com

Which country’s laws apply to any disputes?  

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. 

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. 

Acceptable use policy 

This acceptable use policy sets out the terms between you and us under which you may access our website www.homeofalchemy.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site. 

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use. 
www.homeofalchemy.co.uk is a site operated by The Home of Alchemy Limited (we or us). 

Our trading address is 27 Old Gloucester Street, London, WC1N 3AX, UNITED KINGDOM. 

Prohibited uses 

You may use our site only for lawful purposes. You may not use our site: 
•  In any way that breaches any applicable local, national or international law or regulation. 
•  In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. 
•  For the purpose of harming or attempting to harm minors in any way. 
•  To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards. 
•  To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). 
•  To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. 
You also agree: 
•  Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. 
Not to access without authority, interfere with, damage or disrupt: 
•  any part of our site; 
•  any equipment or network on which our site is stored; 
•  any software used in the provision of our site; or 
•  any equipment or network or software owned or used by any third party. 

Suspension and termination 

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.  

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions: 
•  Immediate, temporary or permanent withdrawal of your right to use our site. 
•  Immediate, temporary or permanent removal of any posting or material uploaded by you to our site. 
•  Issue of a warning to you. 
•  Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. 
•  Further legal action against you. 
•  Disclosure of such information to law enforcement authorities as we reasonably feel is necessary. 

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate. By clicking the ‘Accept’ button you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order. 

Promotional Codes & Discounts 

  • Promotion codes are only valid for orders placed online. 
  • Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with The Home of Alchemy. 
  • The Home of Alchemy reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed. 
  • Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time. 
  • Only one promotion code can be used per order.
  • Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items. 
  • In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping, gift wrap or gift card costs charged on the original order. 
  • In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping, gift wrap or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return – you should place a new order using the original promotional code. 
  • In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery costs charged on the original order, will be returned to the customer. 
  • In the event of any returns meaning that the order no longer qualifies for the promotion advertised, The Home of Alchemy reserves the right to deduct the value of the offer from the refund.
  • In promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.
  • The Home of Alchemy reserves the right to change these Terms and Conditions at any time. 

Changes to the acceptable use policy 

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site. 

Privacy Policy

Home of Alchemy is committed to safeguarding your privacy. Contact us at thehomeofalchemy@gmail.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
This Privacy Policy is a part of our Terms and Conditions; by agreeing to Terms and Conditions you also agree to this Policy. In the event of collision of terms used in Terms and Conditions and Privacy Policy, the latter shall prevail.

Table of Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) –

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

TODO – Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

TODO – Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

TODO – Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfil an obligation under law or contract;
  • TODO

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing;
  • TODO

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you personalised offers* (from us and/or our carefully selected partners);
  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction;
  • TODO

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for;
  • TODO

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than TODO

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners:

  • TODO

Our business partners:

  • TODO

Connected third parties:

  • TODO

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.TODO – describe additional security measures.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Contact Information

Supervisory Authority

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made 11 January 2022.